The normal way to get help is to be referred by an agency such as CAB, Health Visitor, Social Services, Job Centre or Northumberland Communities Together. They will inform us or ask you to contact us. We can then provide support, in the form of Food Parcels, for as long as needed. This referral will be reviewed regularly.
We will provide a basic Food Parcel (see ‘Donations’)
We are happy to take self-referrals in certain circumstances. You will need to come into the Food Bank during normal opening hours where you will be seen by a volunteer. We will ask you to fill in a self-referral form that covers contact details, personal circumstances (employment, health, family size etc). This information is treated in the strictest confidence and the legal details will be laid out in the form. If agreed, we will then provide assistance to suit your personal circumstances.
We offer a very limited delivery service. To qualify for a delivery we will need a referral from the relevant agency stating that you cannot come in person to the Food Bank and the reasons why. The final decision on delivery will still be made by the Food Bank Staff. Even if agreed, we cannot guarantee delivery every week or on the same day every week.
Collection by clients is our preferred method of distribution. For clients who do not have transport we are happy to provide light parcels twice a week.