Please remember that we are all volunteers so levels of service may change. We also operate a zero tolerance policy towards abuse of the system, or volunteers.
There are two ways to get help from the Food Bank.
A referral from CAB, DWP, Communities Together, MIND, Health Visitor, Social Worker, Probation Service or any other formal Agency. We are happy for this referral to be an e-mail addressed to email@example.com Once we have this we can then provide you with the necessary food assistance.
You can self refer by coming in to the food bank. We will ask you to fill in a form and tell us some more about your situation. We can then provide food assistance for up to 3 weeks. Any assistance after that will require a referral; see paragraph 1 above.
In certain circumstances we can deliver to a home address, however, these are limited. Our priority will be for those clients living outside of Alnwick who have no transport. Next priority will be for those clients in Alnwick who are physically unable to come into the food bank. Your referral will need to state this before a delivery can be authorised.
We cannot, however, guarantee delivery every week and we may have to cancel altogether.
Collection is our preferred method of distribution. It allows you more choice and the chance to swap items if necessary. We can provide a light parcel, twice a week, for those who have to walk longer distances.
Food assistance will be available for as long as needed but we may ask for ongoing proof of need as required. The picture shows a standard food parcel. We can cater for vegetarians but cannot guarantee being able to assist with more specialised diets, although we will do our best.
All information provided to us will be treated in the strictest confidence.